Switched to SYN Hosting, Outage is Over

Hi everyone. The website’s been down for the last 18 hours, since 7:30 A.M. (EDT) this morning, but I’m back now. I discovered it when I awoke at 2 P.M. (I’m happily unemployed), and immediately began trouble-shooting. It wasn’t on my end at all; it had to be Netfirms’ fault (they’ve given me trouble before). Netfirms wasn’t serving up anything from the MySQL database, which cripples me, because this blog is all dynamic.

Netfirms has been growing progressively worse in the past two weeks… FTP has been terribly slow, the website is slow, it’s gone down a couple of times because of them, etc. I called them… and after 30 minutes on hold, hearing only an automated message telling me how “extremely important” I am, I just hung up. By then, it was 3:30, and I decided to give up and switch web hosts. Even though I have Netfirms’ first-year $10 special ending on August 2, I can’t stand it anymore. I did an hour of research, and picked SYN Hosting because they sound good and honest. I sent in the request for an account, and then headed for school (my night class was from 5:30 to 9 P.M.), not being able to do anything more for the time. I had a test in precalculus algebra, and I did poorly on it (will find out Monday). If I do well on Wednesday’s final (2008-06-25), the grade is dropped, so that’s what I need to do now. I should be fine with 85% on the final.

So when I got back home, I got my email from SYN Hosting. I’d already started downloading the files from Netfirms before leaving, and it was done. I promptly switched DNS servers in my triple.com control panel and began uploading files to SYN Hosting. Still haven’t done everything (the stock photos are ~160MB and will take hours). But the site’s back.

It takes a long time on my slow ADSL connection with just 128kb upstream bandwidth. Especially when you have 3000 small files, like with my WordPress MU installation and army of plugins. And I had some trouble importing the MySQL database, since it is so large (23MB). I got it all worked out finally. I’m glad to be back, and sorry for the trouble.

All of the thripp.com network was down. I’m posting this here, because I get 60% of the community’s traffic.

SYN charges $8.34 a month for their basic plan, billed every six months. I searched first, and found the SAVEME offer. Basically, if you’ve had your domain for over six months and are hosted elsewhere, you get three months free. I sent this emphatic message in the notes field when I registered:

Save me! I’m using Netfirms now, and after four outages in the past two days (one right now), and no one to answer their phones, I’ve had it, even though I have a over a month left on my contract. SYN Hosting is a lot better, I can tell.

Boy, was I surprised to log on and see that I’d been given six months free. Here’s what my invoice looks like:

SYN hosting paid

Mind you, I haven’t actually paid them anything. I was expecting to get an email to do so, or at least provide credit card or PayPal billing information for their security, but no. You don’t often see this kind of commitment from hosting companies.

What I’m really enjoying, is the fast loading times. Checking on this website speed test, I see my page takes under a second to be compiled:

thripp.com loads quickly

In my last days with Netfirms, it was often over 4 seconds. Waiting isn’t fun.

Netfirms claims to give me something ridiculous like 2TB of disk space and 2000TB of bandwidth. SYN Hosting keeps it real: 6GB disk space and 120GB bandwidth each month. And their interface and control panels are better. You can even see how much CPU and RAM resources you’re using. That’s far more important than bandwidth, because with a dynamic, database-powered site, bandwidth isn’t what drags you down.

Managing your own website is hard work. I’m glad now I can stop worrying about it disappearing. Go ahead and try out SYN Hosting; they’re a real gem. Make sure to enter the coupon “saveme” and tell them who you’re transferring from in the notes, if you want a few months free. I’m looking forward to much more enjoyable days here, for my readers/viewers and me.

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