My website was down from 15:00Z to 22:00Z today (10 A.M. to 5 P.M. EST). This was the fault of my host, Netfirms, as they lost power today, and their backup generators failed. More about this here. So, while they claim to host one million websites, for seven hours today, they hosted zero (even their own was down for most of that time).
I get the most traffic on Saturday, so this was quite disappointing for me. I called them and was told I could write to csmgr@netfirms.com, and they may consider compensating me. Here’s what I said:
Hello,
My name is Richard X. Thripp and I’ve been a loyal Netfirms customer since August. I’ve been using your web hosting service extensively in the past two months, and have found it be good for hosting my Wordpress photo-blog/shop at http://thripp.com/.
I was shocked finding my website to be down this morning, and read online that you’d suffered a power outage, which is why your phones and website weren’t working either. It was from 10 A.M. to 5 P.M. EST today, Saturday, February 23, that my site was inaccessible. This was a bad time for me, as I’d just completed a print-based advertising campaign that went out to over 2000 people this week, and during the day on Saturday is when my website is busiest normally.
I called in and was told to email you to discuss compensation. It’s not so much the lost sales and ad revenue that bothers me, but rather the distrust and confusion among my clients and readership. The outage came at a bad time for me, so whatever you can offer will be appreciated.
Thanks,
Richard
[The "print campaign" started at the beginning of the month; I gave away over 2000 4*6 art prints, with my website on ...
